Shipping policy
Effective Date: [August 1, 2026]
Thank you for shopping with Nightwooolf. This policy explains how we process and ship your orders.
- Free Shipping
Nightwooolf offers free standard shipping on all products, with no minimum purchase required, to addresses within our supported shipping destinations.
Free shipping covers standard transportation costs only. Customs duties, import taxes, and other applicable charges may apply to international orders, as explained below.
- Shipping Destinations
We currently ship to: North America (the United States, Canada, Mexico), the European (Germany, France, Spain, Portugal, Italy, Poland, Ireland, Belgium, Russia, the Netherlands, the Czech Republic, Norway, Finland, Romania, Lithuania, Denmark, Turkey, Morocco, Switzerland) and the United Kingdom.
Shipping availability for your address is determined by the delivery options displayed at checkout. If you cannot complete checkout for your address, please contact us at service@nightwooolf.com
- Order Processing Time
Orders are typically processed and dispatched within 2 business days after payment is confirmed. Business days exclude weekends and public holidays.
For pre-order, made-to-order, or other special items, please refer to the shipping information on the product page.
If your order experiences a significant processing delay, we will notify you using the contact information provided at checkout.
- Estimated Delivery Time
Once your order has been dispatched, estimated delivery times are:
Domestic / local shipping: 3-7 business days.
International shipping: 14-21 business days.
These estimates do not include order processing time and are not guaranteed delivery dates. Actual delivery times may vary due to customs clearance, public holidays, weather conditions, or carrier disruptions.
- Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking details. Please allow some time for the carrier to update the tracking information.
If your order has not arrived within the estimated delivery period, please contact us at service@nightwooolf.com with your order number.
- Customs Duties and Import Taxes
Import charges are not included
Free shipping does not include customs duties, import taxes, or clearance fees that may be charged by the destination country.
Unless these charges are explicitly collected or stated as included at checkout, the recipient is generally responsible for paying them in accordance with local regulations.
If the carrier requests an additional payment for import-related charges, please contact us at service@nightwooolf.com so we can review the request before you pay.
- Shipping Addresses and Order Changes
Please ensure that your recipient name, shipping address, and contact details are accurate and complete before placing your order.
If you need to change your shipping address, contact us as soon as possible at service@nightwooolf.com . We will do our best to assist, but changes may not be possible once your order enters the dispatch process or has shipped.
If delivery fails due to an incorrect or incomplete address, or because the recipient is unavailable, please contact us. We will discuss the available options based on the package status. Any additional costs for reshipping will be explained and agreed with you in advance.
- Delayed, Lost, or Damaged Packages
If tracking has not updated for an extended period, your package is marked as delivered but has not been received, or your order arrives damaged, please contact us promptly.
Include your order number and relevant photos, where applicable. For damaged deliveries, please retain the items, packaging, and shipping label for inspection.
We will assist with the carrier investigation and arrange an appropriate resolution based on the findings and applicable consumer protection laws.
- Delayed, Lost, or Damaged Packages
If tracking has not updated for an extended period, your package is marked as delivered but has not been received, or your order arrives damaged, please contact us promptly.
Include your order number and relevant photos, where applicable. For damaged deliveries, please retain the items, packaging, and shipping label for inspection.
We will assist with the carrier investigation and arrange an appropriate resolution based on the findings and applicable consumer protection laws.
- Contact Us
For any shipping-related questions, please contact:
Store Name: Nightwooolf
Email:service@nightwooolf.com
Customer Service Hours: 9:00 AM–5:00 PM U.S. Eastern Time